Unified Service Delivery Management

June 5, 2012 9:00 am - 1:00 pm at Plaza Club

This Event which is presented by AITP and Netscout is broken down into a workshop and luncheon presentation.

Private/Public Cloud, Virtual Desktop and Unified Communications Enterprise Deployments
 
Workshop:
In this workshop you will be able to learn the possibilities of how to use Netscout to solve complex issues concerning problems that end users are reporting to your help desk. This will greatly help to validate the end users experience. You will also be able to get an alarm regaring an issue that the enterprise service in your organization is having before the end user is calling for help.

The workshop will also cover:
  • VoIP from Cisco or any others
  • Video Teleconferencing problems from Cisco or others
  • Enterprise Applications including ERP, Virtual Desktop, Virtual/Private Cloud, SaaS and Iaas.
  • Replay a users transaction for Security Forensics.

Luncheon Presentation
The luncheon presentation will cover the following:
  • Are you looking to deploy a Virtual Desktop Infrastructure (VDI) to enhance your End User's experience?
  • How is mobility affecting the quality of the service for your End User?
  • Are security concerns preventing you from moving ahead? Are video conferencing deployments exploding though your enterprise?
  • Have you considered public cloud offerings, such as IaaS or SaaS,  to augment your private virtualized cloud?
  • Is your enterprise infrastructure being used for legitimate business transactions or for nefarious proposes?

Speaker:

Eric Gray, Chief Solutions Architect is responsible for the technical planning, architecture, and major account support for the Western Half of North America, Latin America and Australia at NetScout.  Formerly an Engineering Director at Network General, his experience spans more than 20 years in the Network Management Solutions Market.  As a Network Administrator for Shell Oil Company, Eric applied the principals of Network and Application Management to deploy and troubleshoot an enterprise network for over 50,000 people spread over 40 different locations.  His expertise includes emphasis on Security, Helpdesk, Unified Communications, Network and Application Performance Management.  He resides in Southern California.

Please make time to come to the AITP, Netscout workshop/luncheon to discuss these important topics with Netscout's Chief Solutions Architect, Eric Gray.

Date: Tuesday, June 5, 2012
Workshop: 9:00 am to 11:00 am
Luncheon: 11:30 am to 1:00 pm 
Location: Plaza Club, 900 Fort Street Mall 20th Floor Cornet Room
Parking: $6 for 2-hour validated parking in the bldg (Pioneer Plaza). Public lots at 55 Merchant St. (Harbor Court)  or on Bethel St. (Chinatown Gateway Plaza)
Luncheon Menu: Plaza Club Buffet

Cost
Lunch only:             $25-Member, $30-Non-Member, $10-Student/retiree/Unemployed
Workshop only:     $25-Member, $30-Non-Member, $20-Student/Retiree/Unemployed
Workshop/Lunch: $40-Member, $50-Non-Member, $25-Sstudent/Retiree/Unemployed

Refund/Cancellation Policy: Sorry no refunds or cancellations. If you are unable to attend, please send a replacement attendee to the event-any member discounts/pricing will be honored for the replacement if you are member. Please e-mail us at rsvp@aitphawaii.org